This site is no longer maintained
This website should only be accessed for School Messenger, SIS or planning agents information.

Test and trace support scheme questions

Why does self-isolation matter?

Someone with the coronavirus can remain infectious to other people for up to 10 days after developing symptoms.

Continue reading

It can take up to 14 days to develop coronavirus symptoms after catching the virus. In this time, you can pass it on to others, even if you don’t have symptoms.

Staying at home and self-isolating helps us;

  • stop the spread of the virus
  • and safeguards the NHS

Yes, from 10 December 2020 you can apply for a Test and Trace Support payment if you meet all of the eligibility criteria for a payment either through the standard scheme or through our discretionary scheme. The notification received through the app will contain a link where you will need to register with NHS Test and Trace and request your 8 character ID reference. To start the process, select the 'Financial support' button on the home screen of the app when you've been told to self-isolate because you've been in close contact with someone who has coronavirus. You must do this while you are in your self-isolation period, you cannot request your Account ID after you've finished self-isolating. None of the information you provide will be passed back to the NHS COVID-19 App. The app is designed to protect your privacy and does not know who or where you are. 

You can apply online whilst isolating. Our form will allow you to upload the supporting information that we need.

If you cannot make the application yourself, you can ask someone to complete it on your behalf. If you need help, please call us on 0300 1234 121 and select option 5, our lines are open from 8.30am to 5pm Monday to Friday.

We will email you to let you know if your application has been successful or not. You will need to supply an email address as part of your application. 

If your application is successful, we will make a payment of £500 to you within 3 working days. Payment will be made to the bank account details you supply on your application form. Payment must be made to an account held in your name.
We will need to make the payment to an account held in your name. If have a concern that the money will be used by your bank to pay an overdraft you can use what’s called the ‘First Right of Appropriation’.

Ask your bank to make sure that certain payments being paid into your account are only used for specific things. For example;

  • rent
  • mortgage
  • Council tax
  • or other utility bills.

You normally need to write to your bank at least 7 days before the payment is due asking them to do this.

If this is a concern and you need further advice, please call us on 0300 1234 121 and select option 5, our lines are open from 8.30am to 5pm Monday to Friday.

No, the Department for Work and Pensions (DWP) have told us that us that Test and Trace Support Payments will be disregarded for all means tested benefits. Cornwall Council will disregard these payments in any claims for Housing Benefit or Council Tax Support. 

Yes, the Government has said that all payments under this scheme are taxable although, they are not subject to National Insurance contributions.

We are required to inform Her Majesty’s Revenues and Customs of all payments made under the scheme. 

No, there are no rights of appeal.

Completing your application and supplying the documents we ask for will help us to make an accurate decision.

If you think we have made a mistake, or you wish to supply more information you can ask us to review our decision.

You can ask for a review by emailing and explain why you think our decision is wrong.

In the subject line of your email please include;

  • Test and Trace Support Payment’
  • and your National Insurance number


  • scanned copies or photographs
  • and any additional supporting information
  • or evidence to your email.

If you are unable to email us please telephone us on 0300 1234 121 and select option 5, our lines are open from 8.30am to 5pm Monday to Friday.