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Other Commercial Information

Preferred payment terms for SME's

Cornwall Council is offering small and medium enterprise suppliers (SME's) preferred payment terms. Please see the 'Preferred Payment Application Form' for more details and to register your interest.

All invoices require a purchase order before payment.

You should not accept orders (written or verbal) from Cornwall Council employees unless a Purchase Order is provided, which will contain a unique Purchase Order number.

When creating your invoice, it is important that you quote the correct Purchase Order number, which should also be quoted on any receipt, or correspondence you have with us regarding that particular order.

Regrettably if we do not receive the correct purchase order details, payment cannot be made and suppliers will be asked to re-submit the invoice with a valid Purchase Order number.

The Council uses 'Standard Terms and Conditions for Purchase Orders' for the majority of contracts with a value under £50,000.

These are attached to purchase orders.

Cornwall Council is committed to working within the Cabinet Office Mystery Customer scheme.  

The scope and remit of the Mystery Shopper scheme, provides a route for suppliers to raise concerns about public procurement practice, and is completely independent of Cornwall Council.  The Cabinet Office Mystery Shopper team will then work with the Council to resolve concerns.

Before reporting an issue or concern to the Mystery Shopper Service please contact Commercial Services directly via so that we have an opportunity to resolve the issue.

Alternatively if you have any comments in relation to how we do business we would welcome your feedback.