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Last chance to feedback in first phase of engagement on Cornwall’s day services

The first phase of engagement around the transformation of Day Support Services for people in Cornwall will end on Friday 20 September and people are being encouraged to have their say.

Cornwall Council is asking for the views of people who use services and their families, day services staff and providers, to help inform the future ‘co-design’ stage of community day time activities that will promote well-being and self-reliance for people at all stages of their lives.

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Healthwatch Cornwall has advised the Council throughout the process to make sure the public have been offered different opportunities to put their views across. They have supported the Council to make sure the process is impartial and accessible for whoever wants to be involved, and have promoted the survey and drop-ins

Cornwall Council portfolio holder for adults, Rob Rotchell said: “We have had a great response so far, over 400 people have already completed the survey. We have met with more than 100 people who currently use the services along with their families and carers. If you or a family member use day services and have not yet had your say, you still have time and we would love to hear your views.

“People have told us that what they really value about day services is that it gives them a place to be themselves, to be supported by staff that they know and trust, and to spend time with their friends. A lot of people would like their day service to allow them to get them out and about more and to offer a broader range of activities, including helping them master daily living skills and build their confidence and a sense of independence. We will be using these, and a lot of other insights that people completing the surveys have given us, to shape future services over the coming months.”

Rob added: “We want to support people to be safe, in control, and to make choices about how they want to live; so that our communities are strong, healthy, safe and resilient. We want people in Cornwall to have the right support at the right time, and for this support to be sustainable.”

Once all of the feedback has been gathered more detailed plans will be developed with service users, carers and organisations. These plans will then be put through a formal consultation expected to begin in early to mid-2020.

You can access information about our work and complete the survey online

If you would like a paper copy of the survey then please just get in touch either by phone on 01872 22 42 65, or by email on

Posted on 17 September