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Views sought to help people use adult social care Direct Payments

As part of a plan to make adult social care Direct Payments easier to use and understand, Cornwall Council is asking people for their views on what its new Direct Payment policy should look like.

A Direct Payment is offered to someone who has been assessed by Cornwall Council as having an eligible care need. If someone chooses to get their care and support in this way it allows the person to arrange and pay for their care and support themselves.

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Cornwall Council portfolio holder for adults Rob Rotchell said: “A review of Cornwall Council’s Direct Payment system has recently been undertaken and as part of this it was shown that the arrangements were not as clear as they could have been.

“We have worked with people who currently use Direct Payments to make sure the system is improved so that it is a lot easier to understand and people can be confident about using them. It’s very important that people have the option of having a Direct Payment and they are given support to use them well and help them to live as independently as possible.”

One of the ways in which people can feed back their views and ideas is at a face to face workshop facilitated by disAbility Cornwall and Isles of Scilly, who have already supported the Council to develop its new Direct Payments agreement.

Jane Johnson from disAbility Cornwall and Isles of Scilly said: “We are delighted to be hosting these events on behalf of the Council, which are specifically designed for people to have their say and help shape and inform the future policy and service.

“This system needs to work for us all and be clear and easy to understand and use. They will be informal and friendly gatherings and we welcome seeing you there, whether you use care and support services or if you are from an organisation which represents people who may use Direct Payments”.

A new policy has been drafted which people are invited to comment on, it covers how someone gets a Direct Payment, what they can be used for, what is involved in being a Direct Payment holder, what checks the Council will make and what happens if there are problems.

There are a number of ways in which people can get involved and give their views, including an online survey, email, or by post. The consultation starts today (10 September) and closes on 15 November. More information can be found on the Direct Payment Policy consultation page. 

The events are taking place in:

  • Liskeard (7 October)
  • Launceston (9 October)
  • Redruth (10 October)
  • Penzance (15 October)
  • St Austell (16 October)
  • Falmouth (17 October)

All of the sessions have an arrival time of 1pm and end at 4.30pm and refreshments will be provided. For more information on the venue and to book your place contact disAbility Cornwall and Isles of Scilly on 01736 751920 or  Email:

A full report on the consultation will be made available on the Council’s website in December 2019.

Posted on 10 September