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We would like to warn you about dishonest people and companies that may be operating in our area. They could phone or even call at your home.

They try to get you to give them your money by:

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  • Telling you that you are definitely in the wrong Council Tax band and say they can help you appeal against this banding for an up-front fee
  • Telling you that they are employed by us or the Valuation Office Agency and you are due a refund of Council Tax. They will ask for your bank details so they can pay the money to you, they will then take money from this account
  • Telling you that you must, by law, be represented by an agent to appeal against your banding, when you can do this yourself or anyone can help you
  • Telling you that you must pay a fee to challenge your band when this is free
  • Telling you that your Council Tax account is in credit and you are due a refund
  • Never disclose your bank account, credit card or personal details to people you don't know
  • Be suspicious of letters, phone calls, emails or texts that you are not expecting asking you to send money
  • If an offer looks too good to be true, it probably is
  • Never ring an 090 number unless you're certain how much the call will cost and what you are likely to receive
  • Don't send money off just because a letter seems official, scammers often use this trick
  • Don’t let anyone into your home without seeing appropriate identification
  • Don’t feel under pressure from a cold-caller to pay an immediate up-front fee
  • Tell the Police if you think someone is impersonating our staff or Valuation Office employees
  • Dial 999 if a cold caller refuses to leave your home
  • Contact your local Trading Standards if you feel you have been the victim of a scam

The Action Fraud website provides further information and in particular on phishing scams

If you receive any suspicious emails, text messages or other communications  do not reply to them, click on any embedded links within them or open any attachments that they contain.