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Code of Conduct complaints

Our Code of Conduct sets out the standards of behaviour we expect from all councillors in Cornwall. On this page you can find out how to make a code of conduct complaint, read the decision notices of all complaints reported to the Standards Committee and view the reports issued by the Local Government Ombudsman.

Before you make a code of conduct complaint it is important to read the guidance included with both versions of the form carefully.  It will help you see what kind of information you need to give to make sure that your complaint can be considered properly.

You need to make a code of conduct complaint in writing.  You can:

Make a code of conduct complaint online

or alternatively you can download and complete a code of conduct complaints form.  Once completed the form should be returned to the council by: 

  • email to:
  • post to: The Monitoring Officer, c/o Eleanor Garraway, Floor 4 North Wing
    New County Hall
    Treyew Road
    TR1 3AY, 
  • or by fax to: 01872 323833.

Please use the check list contained within the complaint form to say which parts of the code you think have been breached and then give your reasons for that.

Complaints must always be submitted in writing. However, we can help you if you have a disability that prevents you from making your complaint or makes it difficult for you to submit your complaint in writing. We can also help if English is not your first language.

If you need any support in completing this form, please let us know as soon as possible.

What happens next?

  • Your complaint will be acknowledged within three working days.
  • An initial assessment will be carried out within ten working days.

You can read the Local Assessment of Complaints Procedure including the judgements that the Monitoring Officer can make on your complaint.

These reports are issued by the Local Government Ombudsman, to the Council, as a matter of public interest and sets out the complaint, the investigation and the Ombudsman's conclusions, in each case.