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SIMS Support

Supporting SIMS

Our team offers a wide range of services for schools and academies across Cornwall offering flexible services tailored for each individual need.

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We work closely with our supported schools to understand their needs and provide effective support, training and guidance.

"I have found both the remote support and the face-to-face support invaluable. The team are friendly, knowledgeable and always willing to help troubleshoot. When they are not sure they will investigate and solve issues that have caused us problems. It is always reassuring to know that they are easy to contact and quick to respond."

Sally Miners (Deputy Head at Redruth School)

  • Unlimited helpdesk support
  • Log calls online through our self-service portal at any time
  • All calls are logged, tracked and monitored to the point of resolution
  • Remote support
  • Support, advice and guidance in the use of all SIMS modules
  • Capita SIMS application maintenance incorporating:
    • release of scheduled Capita upgrades
    • release of ad-hoc Capita patches, fixes and filesets
    • relevant application maintenance advice and guidance
  • Termly newsletters
  • Access to User Groups
  • Access to relevant local Capita led events
  • Account Management visits offered each term which can include SIMS new user training to new office staff