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Home Care Services

Home Care is the practical and supportive care that allows a person with support needs to remain in their home. This helps to improve their quality of life.  It also makes it possible for them to keep their independence.

People may need Home Care if they are:

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  • getting older
  • have a medical condition
  • recovering from a surgery or have a disability

Home Care includes but is not limited to:

  • Personal Care
  • Night Support
  • Health care for medical or clinical aid in the home
  • Outreach and Community Activities Support
  • Daily Living Skills Support

Cornwall Council currently award service provisions through its Care and Support at Home. This is in a Framework Agreement in the first instance. Alternatively, spot purchase services with Care and Support Providers is available in areas where there is a limited supply available.

The New Dynamic Purchasing System (DPS) Agreement Contract for NHS Kernow and Cornwall Council Adult Social Care

In June 2018 the existing Framework Agreement expired. This was used to commission contracts for Home Care and Supported Living Services. It was replaced with a new DPS Agreement Contract for NHS Kernow and Cornwall Council Adult Social Care now operating jointly. The DPS Agreement is open for further applications at this time.

Cornwall Council and NHS Kernow Clinical Commissioning Group only commission support from care providers who have been through the required due diligence tendering process. They must also have been awarded a DPS Agreement contract.

You can view a list of the providers currently registered on the DPS contract for Home Care and Supportive Lifestyles.

The new service model aims to deliver:

  • The best outcomes that people want for themselves
  • Good quality support
  • County-wide accessibility
  • Compliance with legislation and regularity requirements
  • Individuals to have control over the type of support they access to improve their health and wellbeing
  • Individuals to feel safe in their own homes
  • Good information, advice and guidance
  • Works in partnership with all support services providing choice of types of support available to people
  • Works in partnership to support the health and social care system. For example:
    • Acute and Community Hospitals
    • GP Services
    • Ambulance Services
    • NHS Services in Cornwall and
    • Social Care.
  • Value for money

Recent provider events have discussed the new Home Care and Supportive Lifestyles Contract. We have collated all the questions and responses from the Providers during all of the events.

Stakeholder Engagement and Co-Production Report

Commissioning Intentions Report

  • The Commissioning Intentions Report, which will be available shortly, is aimed towards improving individual and strategic outcomes.  It also supports people to live in their own homes independently for as long as they wish.  This could be achieved by developing high quality services that are flexible.  As well as give people choice and control over how their care and support is provided.

As you are aware, pressures are increasing in the hospitals.  We are asking for your co-operation with assisting as many people as possible to return home when they are fit to do so.

There is a real need to be able to discharge people as soon as possible.

In Cornwall we measure our services to determine the level of pressure currently operating in the hospitals.  This allows our partners to understand where the demand is to enable the release of capacity.

Please find below the different stages of the Operation Pressures Escalation Levels (OPEL) and their meaning. They are:

  • OPEL 1 (green):  Indicates that the service is operating at:
    • normal parameters of pressure
    • relevant actions taken in response if deemed necessary
    • no support required

  • OPEL 2 (amber):  Indicates that the service is operating at:
    • moderate pressure
    • performance deterioration
    • escalation actions taken in response

  • OPEL 3 (red):  Indicates that the service is operating with:
    • severe pressure
    • significant deterioration in performance and quality
    • majority of escalation actions available are taken in response

  • OPEL 4 (black):  Indicates that the service is operating under:
    • extreme pressure
    • risk of service failure
    • all available escalation actions taken and potentially exhausted
    • extensive support and intervention required.  Following discussion and agreement with the Kernow Clinical Commissioning Group (NHS Kernow)

Your help makes a real difference to the people of Cornwall who want to return home as soon as they are fit to do so.