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Staying independent at home - Lifeline and Assisted Living

Cornwall Lifeline and Assisted Living is following the guidelines provided by the Government, Public Health England (PHE) and the NHS. As we move forward over the following days and weeks we will update this information as appropriate.

Lifeline existing customers - Our team are fully operational and remain committed to doing our very best to help you through this difficult time. We are continuing to provide our normal 24 / 7 response to your alarm calls and this will not change. We may need to ask you additional questions regarding your circumstances which will enable us to get you the appropriate help you need, and these questions may be about your risk of Covid-19 and any symptoms you may have.

New Customers - We need to prioritise our resources and this means that we will provide a priority installation service to the referrals we receive from the NHS and Adult Social Care. We will contact our customers that are affected by this decision and contact will be prioritised by date order of your request. If you are ordering an alarm privately we strongly recommend that you use our on-line tool and / or select the self-installation option.

Visiting you at home - Whether we are servicing existing alarm equipment or installing an alarm for new customers we will ask you whether you or anyone in your home have Covid-19 symptoms. When we visit your home we will ask you to leave the room we are working in, our staff will be using Personal Protective Equipment such as disposable gloves, aprons, and masks to protect both you and themselves from the virus. Thank you for your patience.

What is Lifeline and Assisted Living?

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Lifeline and Assisted Living (previously known as ALFI) is Cornwall Council’s in-house Telecare Service Provider offering 24/7 monitoring and installation of Lifeline alarms and a wide range of sensors.  It supports people to maintain their independence at home with the benefits of round-the-clock reassurance that help is at hand when it’s most needed.  The team are based in Threemilestone, Truro, and the Lifeline service is fully accredited to the Telecare Services Association's Quality Services Framework, ensuring our service users receive the highest possible standards of care and support when they need it most.

View and download a copy of our latest brochure

Please call 01872 309293 if you would like an informal discussion about  Lifeline and Assisted Living.

Help and reassurance, 24 hours a day, at the touch of a button.  From as little as £3.48 a week your monitored Lifeline will connect you to our friendly, professional team.

Whether you need help when feeling unwell, assistance after a fall, or a lifesaving intervention – your family and friends can have peace of mind that 24/7 assistance is a button press away.

We offer a range of equipment from leading UK telecare equipment manufacturers, including:

  • Lifeline Alarm and pendant(s)
  • New Geo-fence and GPS enabled alarms
  • New "Out of Home" mobile telecare solution
  • Carer pagers (where alerts are not monitored by our 24/7 alarm receiving centre)
  • Wrist worn fall detector (Vibby)
  • Fall pendant (ivi)
  • New Paper Thin Falls Prevention Mat (suitable for profiling beds)
  • PIR Movement or inactivity sensors
  • New “Jelly Bean” big button pendant (often fixed to side of bath or shower, also used as a bogus caller alert by the front door)
  • Property exit / door open sensors
  • Smoke detectors
  • Carbon Monoxide detectors
  • Pill dispensers
  • Epilepsy sensors
  • Enuresis sensors
  • Key safes
  • Battery operated Lifeline (where the service user doesn’t have a suitable power source)
  • GSM Lifeline (where the service user doesn’t have a telephone line)
  • Digital ready smart hubs 

A local, accredited provider.

Apply for a Lifeline alarm online

Alternatively, you can download and complete the Lifeline application form.  If you would like more information about  Lifeline and Assisted Living  please email 


We charge a one-off fee of £42.57 (excluding VAT) to visit you at home and carry out an assessment and installation of your Lifeline equipment.  VAT exemption normally applies to telecare products.

Many of our customers decide to take our easy self-installation option.  Fitting a Lifeline yourself is usually quick and easy and is especially recommended during the Covid-19 outbreak.


Our low weekly charge includes the cost of 24 / 7 alarm call monitoring, 365 days a year, and any repairs or maintenance required to your Lifeline equipment.

The Lifeline and pendant is supplied at £14.98 a month (excluding VAT)

We also offer an installation service for Police Approved KeySafes for £93.98.  This item is not VAT exempt and this price includes supply, fitting by our technician, and VAT.

Many of our clients add extra equipment to their Lifeline, or select from one of our popular packages.  Please refer to the price list for more information.

We now also offer Mobile Out-of-Home Solutions so you can have the reassurance of knowing help is at hand whenever you need it.

Our new OwnFone Mobile Device is available for £21.67 (per month, excluding VAT) or choose the  Footprint with Location Technology for £28.17 (per month, excluding VAT)

Please contact us for more information on 01872 309293 or email