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Our case review service

If you have been told to self-isolate by the national Test and Trace service, you may then receive a follow up call from Cornwall Council local case review service.

This page is information about why you may be contacted, what to expect, and what we will do with your information.

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If you need support to self isolate we're here to help. Please read our self isolation support pack

This pack is also available in:

In the first instance the national NHS Test and Trace team will contact you if you have tested positive for Coronavirus (COVID-19) to give advice and obtain details of anyone you’ve been in close contact with.

Once the NHS Test and Trace team have contacted you, your case will be passed onto the Cornwall Council Public Health Local Case Review team, who will make contact with you.

You'll be asked a number of questions by a member of the Cornwall Council Local Case Review team, including:

  • To check that you understand the requirements of self-isolation and that you have everything you need to remain at home for your isolation period
  • Who you have been in close contact with in the 48 hours before becoming unwell, and that these contacts have been identified and recorded by NHS Test and Trace
  • Where you've been recently, including the two weeks before you became unwell, which can help us to map the spread of the virus

This service will be active from 8am - 8pm and also includes weekend contact.

  • You'll be contacted by text or phone.
  • Calls will come from a mobile number, as due to Coronavirus, most staff are currently working from home
  • Emails will come from a Cornwall Council email address e.g.
  • Children under 18 will be contacted on the phone number provided at the time of test. The parent or guardian needs to be present during the phone call.
  • We will try and contact you three times in total and will leave a message asking you to call back if you do not answer. Your coronavirus status will not be disclosed if we leave a voicemail.
  • You may be asked to confirm your name, date of birth and address
  • If you live with other people and whether anyone visited your house in the 48 hours prior to you becoming unwell or during your isolation period
  • Any places you've been recently, such as a workplace, school or other setting such as a restaurant, bar, GP practice, hairdresser etc.
  • Names and contact details of any people you were in close contact with in the 48 hours before your symptoms started if you haven’t already given them to NHS Test and Trace

The Cornwall Council Local Case Review team will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087
  • All information you provide to Cornwall Council Local Case Review service is confidential.
  • No one who is contacted will be told your identity.
  • Anyone you've been in close contact with will be told to stay at home (self-isolate) for 10 days by the NHS. This is because it can take up to 10 days for Coronavirus symptoms to appear.

For more information on how your information will be used, visit our privacy policy online.