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JustPark phone and app payments for parking

Car parks are free from Saturday 16 of January 2021 until the end of the current full lockdown period
Government advice urges residents to stay at home, and to support essential workers.
During this critical time we want to make it as easy as possible for essential workers to get to and from work. To support them we have removed parking charges.
You do not need to make payment in any Cornwall Council Pay & Display or pay on foot car park until the end of the current full lockdown.
It is really important to: park considerately, and continue to follow government guidance about avoiding any unnecessary travel, & follow the car park rules shown on the tariff boards. 
Do not park in reserved car parks if you do not have a permit.
If you are applying for a disabled exemption you should still submit an application as normal and we will process them as soon as it is possible.

What is JustPark

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It is a parking app, website and phone service that allows you to pay for parking in the majority of Cornwall Council car parks. It offers convenience and flexibility, enabling you to make stress free parking payments. There is no need to find coins to use in the machines. You can also top up your parking (subject to the maximum stay allowed) without having to return to the car park.

You just pay for the parking you want. There are no additional costs to use JustPark. (Please note: your normal network data charges will apply). If you are using the JustPark phone service you can opt in to receive reminder texts. These cost 10p each and:

  • confirm that your parking session has started
  • remind you that your parking session is about to expire

When using the app, JustPark will send you a free notification to let you know your parking is about to expire.

You will need to register for an account before you can use the service. Registering is very quick and simple, you only need to do it once and your details will be kept. Paying after that could not be simpler.

You can register online or download the Apps for iPhones or Android smartphones.

Register for JustPark online

Download the JustPark App Store app

Download the JustPark Google Store app 

Pay with the JustPark app for the first time

  1. Once in the app, enter the location ID of the car park . (These are shown on the tariff signs in the car park or you can find the JustPark Cornwall Council car park location codes here)
  2. Select the length of time you want to park for.
  3. Tap pay and create an account.
  4. Add your number plate and payment details.

Pay by phone for the first time

  1. Call 01872 302947 (shown on the tariff signs in the car parks)  
  2. Enter the location ID (shown on the tariff signs in the car park or you can find JustPark Cornwall Council car park location codes here)
  3. Choose the length of time you want to park.
  4. Enter your card details.
  5. Text your number plate (JustPark will text you first, so simply reply to that message).

Running late?  No problem. If you need more time, you can extend your parking via phone, SMS or the app.  Please be aware you can only extend your stay time if it is allowed according to the the maximum stay time of the car park. This will be shown on the tariff board in the car park. If it is not allowed you will not be able to extend the time through JustPark.  

The JustPark apps allows you to store your full parking history digitally. This includes VAT receipts. You can always easily access records of where you’ve parked, when and how much you paid.

Our JustPark multi use season tickets provide excellent value for money if you regularly park in certain locations. You can find more information about those on our JustPark Multi-Use tickets page.  This includes a step by step guide for using them in our Pay on Exit car parks.

Rover tickets can no longer be purchased through JustPark. For details on those and how to purchase them please go to the Countywide rover ticket page.