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Parking fines and enforcement

If you have recently received a Penalty Charge notice and wish to make a challenge or appeal you should continue to do so. If you have online access, please use the appeal online.Your case will be placed on hold until you receive a response. 
The progression of cases that have been issued in the last few days will be stopped. This will prevent the charge to you increasing. This will be reviewed after the initial lockdown period, so please ensure that you continue to check for updated information.

We enforce parking restrictions on public roads and in Council car parks to help the community.  By enforcing when someone is parking illegaly we aim to improve road safety, keep traffic flowing and ensure our car parks are being used properly so that those who need to use them are able to.  

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Most people park safely and legally, but if they dont penalty charge notices, can be issued. This includes on public and bank holidays and at night. Our civil parking enforcement procedures explain when our staff can issue penalty charge notices, how appeals are handled, and more.

You can pay a penalty charge notice online. You also can appeal a penalty charge notice if you think your penalty charge notice was incorrectly. 

If there are legal parking restrictions in place e.g. single/double yellow lines, limited waiting bays, resident parking zones etc we can enforce. If you think there is a vehicle illegally parked where there is a parking restriction you can report it to us.

Report an illegally parked vehicle

If there are no parking restrictions at the location of the parked vehicle we do not have the authority to enforce. For example we do not have the authority to deal with vehicles parked on pavements or causing an obstruction. 

Devon and Cornwall Police’s flowchart explains who can deal with different illegal parking issues. You can report police issues using the Devon and Cornwall Police contact form.    

Our civil enforcement officers can issue a penalty charge notice if you ignore parking and waiting restrictions like:

  • Double yellow lines
  • Single yellow lines
  • Loading bays
  • Bus stops
  • Restricted and residential zones

If there are no parking restrictions, we can’t issue a penalty charge notice. However, if your vehicle is causing a safety issue or blocking the road or pavement, the police can remove it and give you penalty points.

Our civil enforcement officers can issue a penalty charge notice in our car parks if you:

  • Park without buying and properly displaying either a valid pay and display ticket, season ticket or parking permit
  • Park for longer than you have paid for
  • Don’t park wholly in a marked space
  • Park in a marked reserved space that isn’t yours
  • Park in a marked disabled space without displaying your blue badge and clock
  • Park displaying a disabled blue badge and clock but havent paid or are not registered with us for either the DIsabled Parking or Adapted Vehicle exemption schemes 
  • Ignore other restrictions displayed in the car park - many of the restrictions you need to be aware of are shown on the tariff boards at the entrance to the car park 

If our civil enforcement officers can issue a parking penalty charge notice if you park on the pavement and the road next to it has restrictions such as yellow lines. 

If there aren't restrictions on the road next to the pavement, we can only issue a penalty charge notice for pavement parking if there's a dropped kerb with a tactile (ie you will see a differing bumpy) surface.  

However, if your vehicle is causing a safety issue or blocking the road or pavement, the police can remove it and give you penalty points.

We are a member of PATROL who are an organisatio which aims to assist the public know about penalty charge notices and what to do if you receive one. You can find out more about penalty charge notices on the PATROL website.